1. “Are we using the one size fits all approach?” view document
  2. “Is the new drive to CRM turning the Customer purely into a commodity?” view document
  3. “How your Service defines the customer” view document
  4. “PRM the new dimension in CRM.” view document
  5. “Cross- selling a Total Solutions culture.” view document
  6. “Customer Profitability – is it enough?” view document
  7. “Service Level Agreements” view document

Discussion & Research Papers

  1. Corporate Governance paper on role of ASIC view document
  2. Contractual arrangements for GBE’s (Government Business Enterprises) view document
  3. Warren Buffet Annual Letter to shareholders at Berkshire Buffet Annual Let2015